About Bonjour Québec.com


Bonjour Québec.com is not a corporate entity, but rather the trademark under which the Ministère du Tourisme du Québec, hereafter named "Tourisme Québec", provide services on the QuébecOriginal (or Bonjour Québec.com) Website.

The mission of Bonjour Québec.com is to promote and provide information on tourism in Québec. Bell Canada, a telecommunications company and Tourisme Québec's partner in this site, provides the technological infrastructure and operates Bonjour Québec.com’s reservation assistance and e-commerce services.
1- Terms of use
2- Confidentiality and personal information
3- Information on tourism businesses, products and services 
4- On-line commercial transactions
5- Links to other sites
6- Copyright
7- Trip planner

1. Terms of use


Tourisme Québec may interrupt, temporarily or permanently, operation of all or part of the QuébecOriginal site.

Tourisme Québec and Bell Canada shall, under no circumstances aside from gross negligence, be liable for any loss or damage related directly or indirectly to delays or waiting times involved in the use of this site, any user’s inability to use the site and any computer virus that may infect the computer of a user who accesses the site.

Tourisme Québec may modify these terms of use at any time. It is the responsibility of users to be aware of all changes, without prior notice from Bonjour Québec.com. The site and its use are governed by the laws of Québec. Any legal action or proceedings related thereto shall be brought exclusively in a Québec court of competent jurisdiction.

The user agrees to hold Tourisme Québec and Bell Canada harmless and indemnified against all damages, costs and expenses, including reasonable attorneys’ fees, related to any violation of these terms by the user or persons using the user’s account, or in connection with the use of this site or the placement or transmission of any information  on this site by the user or persons using the user’s account.

Accessing or attempting to access password-protected areas of this site that are reserved for the personnel of Tourisme Québec or its accredited users is strictly prohibited. Unauthorized individuals caught accessing or attempting to access password-protected areas shall be subject to immediate legal prosecution.

2. Confidentiality and personal information


In using this site, users acknowledge that they have read, understood and accepted the terms set out above as well as the legal framework governing the protection of personal information, described below: 

Legal framework governing the protection of personal information

The QuébecOriginal site is published in Québec, Canada. Users’ personal information is protected under Québec and Canadian laws. For information on user rights, visit the Commission d'accès à l'information du Québec Website.

Unless required by law, Bonjour Québec.com does not disclose any personal information on QuébecOriginal users.

Use of personal information

The information collected by Bonjour Québec.com with user consent serves to send users paper-based or electronic documents, respond to their information requests, forward reservation, product purchase or tourism service requests to service providers, subscribe users to Bonjour Québec.com publications or its electronic magazine and compile mailing or survey lists. This information also serves to determine user habits and interests with a view to improving future service.

Disclosure of personal information

User requests may require the disclosure of personal information to service providers or sub-contractors involved in filling a request (e.g. disclosure of contact information to an organization handling document shipping or to an establishment where the user wishes to make a reservation).

Sub-contractors and service providers outside of Tourisme Québec and Bell Canada that use personal information held by Bonjour Québec.com are required to sign a confidentiality agreement and may use such information solely for the purposes to which the user has consented.

Information collected automatically by the site

When a user accesses the Bonjour Québec.com site, information is automatically exchanged between the user’s computer, the site server and the servers of Google Analytics, a third party tasked with compiling statistics on site visits.

The information exchanged includes:
• the domain name of the user’s Internet Service Provider and the user’s IP address;
• the type of browser and operating system used to access the site;
• the date and time of access to the site;
• the site pages visited;
• the address of the originating Website.

This information exchange is necessary for the proper operation of the site. The information is kept for statistical purposes. It is also stored in data logs for site security reasons and used to compile statistics on site visits. Information in the site's data logs may be communicated to third parties for security verification or legal investigations and will not be used for any other purpose.

Use of cookies

Cookies are small data files transferred to the user’s browser by a Website. They track the user’s preferences, making subsequent visits to the site more efficient. The use of cookies is a common practice adopted by most major sites to better serve their customers. Most browsers are designed to accept cookies, but the parameters can be modified to block them.

Verification, comments or complaints

Users may ask to see, correct or delete the personal information in their Bonjour Québec.com file. Requests for verification and related comments or complaints should be sent to info@bonjourquebec.com along with information identifying the user.

3. Information on tourism businesses, products and services


The fact that Tourisme Québec and Bell Canada provide information on a business, product or service on this Website in no way means that they endorse or recommend that business, product or service.

The prices displayed on this site for the various establishments were obtained from them at the time all of the other information was gathered and do not necessarily reflect the full range of prices charged by those establishments. Prices are provided for information purposes only.

To report any errors noted on this site, users are asked to contact info@bonjourquebec.com.

4. On-line commercial transactions


Bonjour Québec.com requires all persons who carry out commercial transactions on this site to be of legal age, or to have the consent of a parent or legal guardian, and to comply with the conditions of use. As well, users accept full financial responsibility for any commercial transactions they make on the site, including those made by minors under their supervision.

Bonjour Québec.com is neither a wholesale travel agent nor a retail travel agent within the meaning of Québec’s Travel Agents Act. The e-commerce service provided by Bonjour Québec.com is intended solely to help users learn about the services provided by Québec tourism service providers and to make reservations with or purchase products from those service providers.

All transactions carried out on or through Bonjour Québec.com involve directly and exclusively the tourism service providers presented therein and their customers. Tourisme Québec and Bell Canada are neither the representative nor the agent of those service providers and shall not be involved in any way in any claim or dispute that may arise between service providers and their customers. Furthermore, Tourisme Québec and Bell Canada are in no way liable for any damage, financial loss or information loss that could result from such transactions.

Users guarantee that all of the information they provide to Bonjour Québec.com or the service providers presented therein is true and exact. Fraudulent reservations of any kind are strictly prohibited. Users also understand that any abuse or excessive use of the services offered by Bonjour Québec.com could cause them to be refused future access.

All service providers wishing to offer their products and services through Bonjour Québec.com must agree to honour all transactions as announced and sold via this site. Any failure to meet this commitment as reported to Bonjour Québec.com in the form of a written complaint may lead to a review of the complaint by a tourism ethics committee created by Tourisme Québec. The committee may recommend that Bonjour Québec.com exclude or suspend the service provider in question from its Website.

Any user who believes he or she has been mistreated in the course of carrying out a commercial transaction with a service provider through Bonjour Québec.com may address a complaint, in writing, to info@bonjourquebec.com . In no way does this provision make Tourisme Québec and Bell Canada liable concerning such a complaint. The customer service department of Bonjour Québec.com will, however, follow up on the complaint with the service provider involved and, if necessary, will submit the complaint to the tourism ethics committee.

Advertised prices

On-line reservations of tourism products and services are subject to the applicable Québec and federal taxes, which are included in the total price. Goods purchased for home delivery are subject to any applicable taxes and shipping and delivery charges, which may be added to the advertised price.

Unless otherwise specified, the prices posted on the QuébecOriginal site are in Canadian dollars. Any prices given in another currency are approximate; the real price may vary according to the exchange rate on the day of payment and the conversion rate applied by the service provider in question.

Changing or cancelling a reservation

All users who reserve a product or service through Bonjour Québec.com and wish to change or cancel their reservation acknowledge that they have entered into a business relationship with the service provider in question, and not with Bonjour Québec.com. Users must therefore comply with the conditions for changing or cancelling reservations as specified by the service provider in question at the time of reservation.

Security

QuébecOriginal is certified by a recognized certification authority. This certification authenticates the site as belonging to Tourisme Québec. It confirms that the site is secure and that information supplied by the user is encrypted. The Bonjour Québec.com server uses the recognized SSL (Secure Socket Layer) protocol, which ensures the privacy of electronically transmitted data.

All credit card information provided by users is sent in encrypted form to the service provider in question and is accessible only by that service provider through the services of a provider that complies with PCI standards. This information is kept in encrypted form only for the time necessary to conclude the transaction to the satisfaction of both parties. Users who do not wish to make transactions via the Internet may telephone Tourisme Québec's call centre at 1 877 266-5687, toll free from anywhere in North America.

However, Tourisme Québec and Bell Canada acknowledge only a general obligation of diligence with respect to security and decline any responsibility for loss of confidentiality or system integrity.

5. Links to other sites


QuébecOriginal offers its users hyperlinks to Websites created by parties other than Bonjour Québec.com. Tourisme Québec and Bell Canada are in no way liable for the content or practices of those Websites, particularly with respect to the protection of personal information and privacy.

Users and organizations may create a hyperlink from their own sites to
QuébecOriginal, provided that they notify Bonjour Québec.com that such a hyperlink is being made. Unless otherwise specified in an agreement, inclusion of a hyperlink must in no way imply that Bonjour Québec.com, Tourisme Québec or Bell Canada is associated with the site in question or that they approve of or endorse the material on that site. Bonjour Québec.com also reserves the right to require, at any time, the removal of a hyperlink to any other site. For additional information, we suggest you consult the Promotion touristique section of Tourisme Québec Website.

6. Copyright


All content published on this site or otherwise accessible through this site is protected by copyright. Both content and copyright are owned or controlled by Tourisme Québec, Bell Canada or their content providers. Any use, reproduction, dissemination, publication or retransmission of content, in whole or in part, is strictly prohibited without the prior written authorization of Tourisme Québec, Bell Canada or the holder of the copyright.

Tourisme Québec also makes some of this content available on the Gouvernement du Québec's open information site. The licence for information made public on the site by Tourisme Québec consists of a written authorization for use, which is nonetheless conditional on the terms of said licence and applicable solely to the information published on said portal.

The names of products, services, companies and logos mentioned on the QuébecOriginal site may be registered or unregistered trademarks and are protected accordingly. It is therefore forbidden to use any trademark appearing on this site without the prior written authorization of Tourisme Québec, Bell Canada or the holder of the trademark rights.

For information or authorization concerning copyrights, please contact info@bonjourquebec.com.

Photograph and videos

The photos on this site may not be reproduced.
The videos may not be used for any purpose other than viewing and may not be reproduced, in whole or in part, without written authorization from Tourisme Québec.

7. Trip Planner


The Trip Planner application on QuébecOriginal Website, hereinafter referred to as the Trip Planner, is operated by the MTO. It offers an online service that makes it easier for Internet users to plan their travels in Québec.

The site has two interfaces, one in English and one in French.


Using the Trip Planner
A user account and compliance with the terms and conditions of Use are required to use the Trip Planner.

Privacy


The MTO is committed to safeguarding your privacy and the personal and confidential information published in the Trip Planner. In this regard, it is your responsibility to read the Privacy section.

Reporting content to Tourisme Québec


If you notice content on the site that is inappropriate or that violates the Terms and Conditions of Use, that constitutes an infringement of copyright or a breach of your privacy, please notify Tourisme Québec by e-mail.

Tourisme Québec reserves the right to delete any content that it deems to be inappropriate or that has been reported.


Intellectual property


The Trip Planner application is protected by intellectual property rights. Tourisme Québec either owns these rights or is an authorized licencee.

Any and all content posted on the site is protected by copyright.
Tourisme Québec and site users either own these rights or are authorized licencees.

The application and its content may not be reproduced, published, translated or communicated, in part or in whole, by any means without the prior consent of the copyright owner.


Questions or concerns


For any questions or concerns regarding the Trip Planner, please consult the terms and conditions of use, or contact Tourisme Québec at any of the following addresses:
  • By e-mail: info@bonjourquebec.com
  • By fax: 1 514 864-3838
  • By mail:

  • Tourisme Québec
    Case postale 979
    Montréal, Québec H3C 2W3
    CANADA

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