What personal information is collected

Bonjour Québec collects only the information necessary to provide services and asks for your effective, free and informed consent for the intended uses. 

We collect the following information to identify you when you communicate with the Ministère du Tourisme:

• Your email address
• Your first and last name
• Your phone number

We also use cookies and similar technologies to monitor activity on our website and store some specific information. These technologies rely on tags and scripts to collect and monitor information in order to analyze and improve our service. 

When you visit Bonjour Québec for the first time, you will be able to give your consent for information to be shared between your computer, our web server and third-party Google Analytics and advertising servers. 

The information that will be shared includes: 

• Your Internet service provider’s domain name
• Your device’s IP address
• The type of browser, device and operating system you are using
• The date and time of your visit to the site
• The pages you visit
• The address of the previous web page 

You can change your choices at any time by clicking on Cookie settings at the bottom of the page. Please note that rejecting certain cookies may affect your browsing experience and the services you are offered.

Why we collect your personal information

The information collected by Tourisme Québec with the consent of our users allows us to: 

  • Send printed or digital documents to users
  • Contact users and respond to their queries sent by email, via the contact form or through the chat tool
  • Forward a request to tourism businesses or partners for them to answer
  • Sign users up for the Bonjour Québec newsletter or send them surveys about our services de personnaliser les infolettres.
  • Personalize our newsletters

     

Information collected for statistical purposes helps us learn about our users’ habits and areas of interest so we can serve them better. The following table details the types of cookies used and what they are for.

Cookie type Use Details
Strictly necessary cookies These cookies are essential for the website to work properly and cannot be deactivated in our systems. You can set your browser to block these cookies or be notified that they are there, but you may not be able to access some parts of our website.
Performance cookies These cookies help us determine the number of visitors and sources of traffic so we can measure and improve the performance of our website. They also help us identify the most-visited and least-visited pages and determine how visitors navigate on our website. Google Analytics, Microsoft Clarity
Functionality cookies These cookies help improve and personalize website features. If you do not accept these cookies, some or all of our services may not work properly. Cloudflare (sécurité du site), Pinterest (utilisation des services), Vimeo, YouTube (visionnement de vidéos)
Targeting cookies These cookies may be placed on our website by our advertising partners. Our partners may use these cookies to develop a profile of your interests and provide relevant ads on other websites. If you do not authorize these cookies, you will still see ads, but they will be less targeted to you. DoubleClick (Google Ads), Google, Pinterest, Bing.com, YouTube, Facebook, Yahoo.com

Who can access your personal information

Authorized individuals from the Ministère du Tourisme’s Direction de la gouvernance de l’accueil et de la stratégie numérique 
These individuals can access your personal information for the sole purpose of responding to your requests for information and support.

Our advertising partners
These partners can use the information sent via cookies to develop a profile of your interests and provide relevant ads on other websites. You can remove these cookies at any time by clicking on Cookie settings at the bottom of the page. See the section below.

Service providers and subcontractors 
Providers and subcontractors will have access to your personal information only if they need to respond to your request. All service providers or subcontractors who are not affiliated with the Ministère du Tourisme and need to use personal information held by the Ministère must sign a privacy agreement regarding the information and may only use it for the purposes consented to by the user.

Other individuals, if required by law 
In some circumstances, Quebec law may allow or require us to transmit your personal information to other parties (e.g., if a court requires it for a lawsuit).

How we store and protect your personal information

We take all necessary precautions to ensure that all the personal information and data we collect remains confidential, pursuant to applicable privacy protection regulations set out in the Act respecting Access to documents held by public bodies and the Protection of personal information (CQLR, chapter A-2.1). Under this act, you have the right to access the information you provided and to request its rectification. 

If you submit personal information for publication, we will publish it as per the authorizations you grant us. 

We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our legal agreements and policies. Generally speaking, the Ministère will retain data only for as long as it is necessary to provide its services. 

The following table presents a list of data, its storage life and the providers involved. 

Data Provider Storage life
Chat data and emails from the Contact us form ComputerTalk 100 days
Email addresses and first and last names associated with newsletter subscriptions Dialog Insight Data deleted as soon as the user unsubscribes. Stored for two years
Aggregated analytical data Google Analytics 4 14 months (data reset upon new activity)
Client communications stored in our internal tools (MS Teams, Outlook Microsoft Stored for no more than one year

Your rights

You can make a request to find out what personal information the Ministère du Tourisme has about you, modify it or remove access.  

To access your information, you can send a request to our privacy officer at:  

Address: 900 René-Lévesque Blvd. E., suite 400, Québec, Québec G1R 2B5 
Phone: 418-643-5959 
Email: [email protected] 

For comments or complaints, please email [email protected] 

Update

We may modify this privacy policy from time to time. A notice of changes will be sent out at least 15 days before the new policy is published.  

The previous version (weblink) of our privacy policy will remain available for consultation.  

Date of last update: May 29, 2024